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    • Is it possible to reserve a piece?

    • Can bracelets be resized?

    • Are discounts available for multiple item purchases?

    • Do you do custom orders?

    • Do California residents have to add 9.25% sales tax?

    • What forms of payment do you accept?

    • Are repairs possible?

    • What are shipping options?

    • Do you gift wrap and what are your services?

    • What is your return policy?

    • Do you work with wholesalers?

    Is it possible to reserve a piece? top

    Yes. If you see something you really like, but you are not 100% certain (for whatever reason), that you would like to purchase it, you may reserve the piece for 7 days. I will put up a 'reserve' note on the item's description for those 7 days until you have made up your mind. Just send me an email to reserve a piece.

    Can bracelets be resized? top

    Yes. Upon purchase, I will send you an email asking you to measure your wrist comfortably with a string or to measure an existing bracelet. I can modify most bracelets to fit. It is no problem to resize it upon receipt, if the fit is not spot-on, however shipping to and from me will be paid by the client.  Please include $4.85 postage with your check.  I will resize your bracelet up to 2 times free of charge.  However, should you need to have the piece resized more than twice, I will need to charge a small fee to cover my time.

    Are discounts available for multiple item purchases? top

    In response to client inquiries, I am once again introducing a multiple purchase discount option. Many clients consider purchasing more than 1 bracelet, and in an effort to offset cost and to reward clients, I will work with you to discount the entire purchase. The actual discount varies according to the pieces selected, as some pieces are priced closer to cost than others in my collection. In most cases, discounts of any kind may not apply to pieces already reduced and on sale. 

    Please contact me with your intended selection & I will be able to advise your whole purchase discount before you  make your final decision. I would love to work with you.  Please contact me!

    Do you do custom orders? top

    Yes! I love doing custom designs and have done quite a few of them. I would just have you write some thoughts, colors, visions for the piece and I would create a design accordingly.

    Often clients would like me to closely replicate a design which has already been sold.  Since the lampwork beads are all original & individual works of art, I am usually able to do this, providing I am able to order more beads.  While the piece won't be an exact copy of the 'sold' piece, it will closely resemble it, but with a few touches making it your own 'original.'  If I should need to order lampwork beads, I will ask for a $50 non-refundable deposit to commence the custom order process. This may be paid by Paypal or by check.

    Custom designs usually take 3-6 days to complete once I have received the lampwork beads and depending upon backlog. Custom bracelets normally fall in the price range of $275.00-375.00, depending upon lampwork beads, gemstones, sterling or vermeil gold components used. You can name your budget at the outset (base price of $275.00 and more), before I have begun the design. After I have finished designing and creating your piece, I will email you a share of photos of the piece for your final approval.

    Custom children's pieces are an option and I love this work since White Tideline Designs began with my 'Storybook Collection' all those years ago.  As a special word of caution, please don't leave a small child unattended with beaded jewelry, as beads can be a choking hazard.

    Custom Earrings:

    It is possible to request custom companion earrings to bracelets I create, which are not already part of a set. These normally fall in the price range of $45-$75.00. I will email you photos for your approval after completion. Once the earrings are done, only minor modifications are possible.

    Please send me an email to get the custom order process underway.

    Do California residents have to add 9.25% sales tax? top

    I am accountable to the IRS for White Tideline Designs, however as a courtesy to my clients and until the end of the current year (2010), I am currently paying the 9.25% sales tax for my California customers.

    What forms of payment do you accept? top

    I accept Visa & Mastercard through Paypal as well as checks via snailmail and with the appropriate bank hold.

    Are repairs possible? top

    In the unlikely event there is a problem with any of my pieces, I will gladly repair the piece without a fee within the first 6 months of purchase providing the piece is in the same condition it was sent to you. Following that, a small fee will be charged to cover time and materials.

    Folks often ask if I can repair another artist's work or add/subtract findings or beads.  I am not opposed to this, but prefer to handle each request on an individual basis depending upon the type of repair and my current workload.

    What are shipping options? top

    First Class Mail @ $3.00
    Priority Mail @ $5.55
    Federal Express (cost varies) upon request
    International airmail @ $10.75
    International Priority Mail @ $19.75 and above

    Insurance is always recommended. Insurance is limited when mailing abroad, to international destinations and is possible only when mailing by Express Mail or International Priority Mail, per the US Postal Service.

    Insurance on domestic shipments is not limited.
    Insurance by Federal Express is limited to a value of $1000.00 only, per Federal Express.

    Do you gift wrap and what are your services? top

    Yes! If you need to get a gift somewhere fast, I offer complimentary gift wrap and will provide a card with your special message. I will mail directly to your special person as soon as possible and definitely the next day. Although I quote Priority and First Class Mail, Federal Express is an option, too, at an additional cost. The Fed Ex shop is right down the street and I can get there quickly and early.

    This service is complimentary except for the shipping cost, of course. Any questions about this, please email me: Thanks!

    What is your return policy? top

    I want you to be elated with your new piece of artisan jewelry. If you are not delighted with your purchase, I will refund your purchase price in full providing it is done within 14 days of purchase date. Shipping excepted.

    Do you work with wholesalers? top

    Yes. If you are a boutique or gallery, please inquire.  I am currently working with a small number of upscale, select galleries and boutiques and would like to keep my exposure small and exclusive to only a select few. However, I would be delighted to hear from you and review your proposal. Please email me along with your tax ID number and I will send you a wholesale specs sheet if it seems like a match.  My direct email is:

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