FAQ's
Is it possible to reserve a piece? TOP
Yes. If you see something you really like, but you are not 100% certain (for whatever reason), that you would like to purchase it, you may reserve the piece for 7 days. I will put up a 'reserve' note on the item's description for those 7 days until you have made up your mind. Just send me an email to reserve a piece. Savaryis@comcast.net. What forms of payment do you accept? TOP
I accept Credit Cards through Paypal, Checks, Money Orders and Cashiers Checks. Do California residents have to add 8.25% sales tax? TOP
I am accountable to the IRS for White Tideline Designs, however as a courtesy to my clients, I am currently paying the 8.25% sales tax for my California customers. What are shipping options? TOP
First Class Mail @ $3.00
Priority Mail @ $4.60
International airmail @ $10.75
International Priority Mail @ $19.75
Insurance is always recommended. What is your return policy? TOP
I want you to be elated with your new piece of artisan jewelry. If you are not delighted with your purchase, I will refund your purchase price in full providing it is done within 14 days of purchase date. Shipping excepted. Are repairs possible? TOP
In the unlikely event there is a problem with any of my pieces, I will gladly repair the piece without a fee within the first 6 months of purchase providing the piece is in the same condition it was sent to you. Following that, a small fee will be charged to cover time and materials.
Shipping will be at your expense in both directions.
Can bracelets be resized? TOP
Yes. Upon purchase, I will send you an email asking you to measure your wrist comfortably with a string or to measure an existing bracelet. I can modify most bracelets to fit. It is no problem to resize it upon receipt if the fit is not spot-on, however shipping to and from me will be paid by the client.
Do you do custom orders? TOP
Yes! I love doing custom designs and have done quite a few of them. I would just have you write some thoughts, colors, visions for the piece and I would create a design accordingly. One client wanted to remember her remote mountain cabin all year long and especially the reflection of the full moon on the lake. Another wanted to remember the time, so many years ago, in high school when she fell in love with her husband-to-be and the shiny, slick red car he drove to court her.
Custom designs usually take 2 weeks to complete. Custom bracelets usually fall in the range of $185-225.00 depending upon beads and sterling or vermeil gold components used. After I have finished designing and creating your piece, I will email you a Shutterfly.com share of photos of the piece for your approval. If you are not completely happy, I can either make slight modifications to the piece or you can cancel your order. No problem!
Custom children's pieces are an option and I love this work since White Tideline Designs began with my 'Storybook Collection' all those years ago. As a special word of caution, please don't leave a small child unattended with beaded jewelry as beads can be a choking hazard.
Custom Earrings:
It is possible to request custom companion earrings to bracelets I sell which are not already part of a set. These normally fall in the price range of $25-$50.00. I will email you photos for your approval after completion. Although I don't make modifications to custom orders for earrings due to time and materials cost, you can decide against taking the piece, in the end. No problem. My fees for custom earrings are so modest that I can't offer design modifications once my design is complete without charging substantially more for earrings from the outset. I prefer to offer reasonable custom earring prices providing my designs are accepted upon completion.
Please send me an email to get the custom order process underway. Savaryis@comcast.net.
Do you work with wholesalers? TOP
Yes. If you are a boutique or gallery, please inquire. I would be delighted to work with you. Please email me with your tax ID number and I will send you a wholesale specs sheet for working with White Tideline Designs.
|
| Newsletter